Return & Refund Policy
At Mobile Clinic Phones, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order, subject to the conditions below.
1. Return Eligibility
To qualify for a return, the product must:
- Be returned within 7 days of delivery.
- Be in the same condition as when you received it.
- Be unused, unworn, and undamaged.
- Include all original tags, packaging, accessories, and materials.
- Be accompanied by a valid receipt or proof of purchase.
Products that do not meet these requirements may not be eligible for a return.
2. How to Request a Return
To request a return, please contact our Customer Care team:
Email: customercare@mobileclinic.qa
Please contact us before sending any product back. Once your return request is reviewed and approved, our team will provide you with the necessary return instructions.
Any item returned without prior approval may be refused.
3. Damaged, Defective, or Incorrect Items
Please check your order as soon as you receive it.
If your product is:
- Damaged during delivery
- Defective
- Different from the item you ordered
- Missing any essential components
Please contact us immediately at customercare@mobileclinic.qa with your order details and, where applicable, photos of the issue. Our team will review the case and assist you with the appropriate solution.
4. Non-Returnable Products
Some products may not be eligible for return due to their nature or condition.
Returns are generally not accepted for:
- Sale or promotional items
- Gift cards
- Personalized or customized products
- Special-order products
- Products that cannot be resold due to hygiene or safety reasons
- Hazardous materials, flammable liquids, or gases
If you are unsure whether your product qualifies for a return, please contact our Customer Care team before sending it back.
5. Exchanges
If you would like to exchange a product for another item, the simplest option is to return the original product, subject to our return conditions.
Once your return has been approved, you can place a new order for the replacement product.
Product availability and pricing may vary at the time of the new purchase.
6. Refunds
Once we receive your returned item, our team will inspect it and notify you whether your refund has been approved.
If your refund is approved:
- The refund will be processed to your original payment method.
- The time required for the refund to appear in your account may vary depending on your bank or payment provider.
Please note that processing times are controlled by the relevant bank or payment provider after we initiate the refund.
7. Contact Us
For any questions regarding returns, exchanges, damaged products, or refunds, please contact:
Mobile Clinic Phones
Customer Care: customercare@mobileclinic.qa
We are always happy to assist you.